1 00:00:34,360 --> 00:00:35,640 How are you? 2 00:00:36,960 --> 00:00:39,920 Doing fine, thanks God. And you? 3 00:00:43,720 --> 00:00:46,840 Are you still working at the Zurich supreme court? 4 00:00:47,960 --> 00:00:51,440 Yes, I still work there as a translator. 5 00:00:53,000 --> 00:00:55,680 The work can be exhausting, but it's fine. 6 00:00:56,480 --> 00:00:58,080 Is it interesting as a job? 7 00:00:58,640 --> 00:00:59,960 It's ok, you know. 8 00:01:00,720 --> 00:01:04,440 But you know, I have a friend who works there as a lawyer. 9 00:01:06,400 --> 00:01:08,800 She told me about a strange case. 10 00:01:09,720 --> 00:01:12,080 One of her clients, a young Swiss woman... 11 00:01:13,800 --> 00:01:16,040 Commited a fraud. 12 00:01:18,880 --> 00:01:22,920 She tricked elderly people into giving their money to her. 13 00:01:24,800 --> 00:01:28,800 She would call an old woman and pretend to be her granddaughter. 14 00:01:31,080 --> 00:01:32,680 And the old lady believed her? 15 00:01:33,040 --> 00:01:35,960 Her victims were already in an advanced age... 16 00:01:36,560 --> 00:01:39,440 Not hearing well or showing signs of dementia. 17 00:01:40,440 --> 00:01:43,880 So the young woman told her desperately to be in need of money. 18 00:01:44,880 --> 00:01:48,920 And the poor soul went to the bank to withdraw the money. 19 00:01:52,200 --> 00:01:56,120 But just before the meeting, the wrong granddaughter would call her again. 20 00:01:56,760 --> 00:02:00,480 Saying she can't make it, so she would send her friend to pick up the money. 21 00:02:01,840 --> 00:02:04,680 And the old lady believed her again? 22 00:02:06,560 --> 00:02:10,680 Yes, because she believed that it was for her real granddaughter. 23 00:02:14,920 --> 00:02:17,920 This reminds me of a film I have seen recently. 24 00:02:20,120 --> 00:02:23,000 It was also about an old woman, and a fraud... 25 00:02:24,320 --> 00:02:26,120 Haven't you seen that film? 26 00:02:27,280 --> 00:02:29,000 What's the title? 27 00:02:29,880 --> 00:02:31,880 The title doesn't come to my mind. 28 00:02:33,200 --> 00:02:35,880 Or maybe the story you told and the film I saw are the same. 29 00:02:47,520 --> 00:02:50,520 But seriously, I have no clue what film you are talking about. 30 00:02:52,400 --> 00:02:54,120 Funny, Mohamed. 31 00:02:59,560 --> 00:03:01,080 Maybe it will come back to you. 32 00:03:52,360 --> 00:03:55,880 THOSE WHO ARE FINE 33 00:05:36,720 --> 00:05:39,960 Hello, my name is Türli from Everywhere Switzerland. 34 00:05:42,200 --> 00:05:44,640 First I would like to ask you... 35 00:05:45,360 --> 00:05:48,360 If you use the internet on a regular basis? 36 00:05:56,080 --> 00:06:01,480 But money does play a role for you, right? You don't like to pay more than you need to. 37 00:06:04,920 --> 00:06:08,160 I guess you have a mobile phone... 38 00:06:11,200 --> 00:06:13,960 And you spend time in the internet. 39 00:06:16,880 --> 00:06:20,920 Exactly, there are only benefits with this option. 40 00:06:24,000 --> 00:06:27,920 You feel uncomfortable about the modem in your room. 41 00:06:29,000 --> 00:06:30,800 Because of the radiation. 42 00:06:50,560 --> 00:06:53,960 Hello my name is Rutishauser from Dezentra health insurance. 43 00:06:54,960 --> 00:06:58,240 Am I disturbing, or would you have a moment for me? 44 00:06:59,400 --> 00:07:00,800 I can take some time. 45 00:07:00,920 --> 00:07:04,520 This is Dezentra. You probably haven’t heard about us because we are relatively unknown. 46 00:07:05,120 --> 00:07:08,640 We got independent and very low priced offers for your region. 47 00:07:10,040 --> 00:07:13,320 I am honestly very comfortable with mine. - Really? 48 00:07:14,040 --> 00:07:16,440 We are Everywhere Switzerland. 49 00:07:17,080 --> 00:07:20,000 May I ask some questions about your internet connection? 50 00:07:23,160 --> 00:07:27,080 For your own safety I need to check a few details about your identity. 51 00:07:30,320 --> 00:07:32,760 May I know your date of birth. 52 00:07:39,880 --> 00:07:42,800 And your place of origin? 53 00:07:48,400 --> 00:07:52,200 Does anyone else have the authorization to your account? 54 00:07:54,080 --> 00:07:56,240 It's just you. 55 00:07:57,000 --> 00:07:59,760 What about your current account balance? 56 00:08:10,360 --> 00:08:14,000 G886 57 00:08:15,680 --> 00:08:21,360 753.89996. 58 00:08:24,520 --> 00:08:26,800 What‘s your approximate current balance? 59 00:08:28,280 --> 00:08:30,160 Around 29'000. 60 00:09:01,160 --> 00:09:03,040 Since my grandfather has died... 61 00:09:03,320 --> 00:09:06,440 We get much less money from her. 62 00:09:06,800 --> 00:09:09,080 Even for christmas. 63 00:09:10,200 --> 00:09:12,680 My grandmother sends us every year... 64 00:09:13,120 --> 00:09:15,400 An envelope with 20 Swiss francs. 65 00:09:16,440 --> 00:09:18,640 Although they are quite wealthy. 66 00:09:19,520 --> 00:09:21,120 How greedy. 67 00:09:21,680 --> 00:09:25,759 I have some friends who will inherit immense fortunes, it’s crazy. 68 00:09:26,401 --> 00:09:29,000 They won't need to work anymore. 69 00:09:29,160 --> 00:09:30,880 What about your wage here? 70 00:09:31,640 --> 00:09:34,920 You start with a salary of 22 francs per hour… 71 00:09:35,360 --> 00:09:38,840 And depending on how well you do, there will be a bonus. 72 00:09:39,240 --> 00:09:43,720 I hope my grandmother won’t die too soon. She has always been so sweet. 73 00:09:44,240 --> 00:09:47,040 Does she live in a home for old people? - Yes. 74 00:09:47,480 --> 00:09:50,240 And she shelters her whole fortune? 75 00:09:51,040 --> 00:09:54,120 No. The ones with the money are my parents. 76 00:09:54,480 --> 00:09:57,520 From my grandmother we won't inherit a lot, unfortunately. 77 00:09:58,280 --> 00:09:59,960 Not a lot at all. 78 00:10:09,200 --> 00:10:13,400 I guess my future children won't inherit a cent from me. 79 00:10:33,880 --> 00:10:37,760 This weekend I went to the exhibition in Kunsthaus Zürich. 80 00:10:39,880 --> 00:10:42,440 But I totally forgot the name of the artist. 81 00:10:44,720 --> 00:10:46,280 What was his name? 82 00:10:48,000 --> 00:10:49,840 I can't remember it. 83 00:10:50,600 --> 00:10:53,280 To be honest, it wasn't exciting at all. 84 00:10:53,960 --> 00:10:55,320 Have you seen it? 85 00:10:55,560 --> 00:10:57,440 No, I didn't have time. 86 00:11:00,000 --> 00:11:02,440 It really wasn't good. 87 00:11:06,160 --> 00:11:08,400 How is your sister doing? 88 00:11:09,440 --> 00:11:11,440 Is she back in shape? 89 00:11:13,240 --> 00:11:15,800 Did she have to stay in the hospital for a long time? 90 00:11:16,040 --> 00:11:18,000 Again and again, you know. 91 00:11:20,960 --> 00:11:21,960 That's hard. 92 00:11:22,400 --> 00:11:24,120 Altogheter she managed fine. 93 00:11:25,040 --> 00:11:28,200 But there were some issues with the health insurance. 94 00:11:29,120 --> 00:11:31,920 She had to pay way too much on top in the end. 95 00:11:32,400 --> 00:11:34,000 She had to pay on top? 96 00:11:52,640 --> 00:11:55,760 Our internet network is too slow. 97 00:11:56,760 --> 00:11:59,520 It really needs to get faster. 98 00:12:03,880 --> 00:12:07,240 You should check out Everywhere Switzerland. 99 00:12:12,320 --> 00:12:14,120 So inexpensive. 100 00:12:14,800 --> 00:12:17,000 You got it for your smart phone? 101 00:12:17,480 --> 00:12:19,880 Yes. Only 20 francs per month. 102 00:12:20,000 --> 00:12:22,760 All around Europe. All included. 103 00:12:24,600 --> 00:12:26,560 Sounds good. 104 00:12:32,880 --> 00:12:36,040 Damn, I can't get this melody out of my head. 105 00:12:37,440 --> 00:12:39,480 By an English singer... 106 00:13:17,160 --> 00:13:18,600 Do you know that film? 107 00:13:19,600 --> 00:13:22,240 It's a really great film I have seen recently. 108 00:13:23,360 --> 00:13:24,720 What was it called again? 109 00:13:28,480 --> 00:13:32,160 The story is about two policemen who fall in love. 110 00:13:35,360 --> 00:13:38,760 I have seen it twice already. It's great. 111 00:14:18,280 --> 00:14:19,640 Excuse me... 112 00:14:20,520 --> 00:14:22,760 I badly need a WLAN. 113 00:14:23,440 --> 00:14:26,280 I need to send an email for my work... 114 00:14:26,440 --> 00:14:28,440 But my mobile‘s data connection has failed. 115 00:14:28,640 --> 00:14:30,400 Maybe you can help me... 116 00:14:30,520 --> 00:14:32,320 By creating a hotspot. 117 00:14:34,240 --> 00:14:35,800 The password is... 118 00:14:36,600 --> 00:14:38,240 T19F... 119 00:14:39,880 --> 00:14:41,640 XP07... 120 00:14:45,320 --> 00:14:46,960 YT56... 121 00:14:50,600 --> 00:14:52,200 7TZ5... 122 00:15:09,080 --> 00:15:11,040 Thank you a lot. Have a nice day. 123 00:15:11,120 --> 00:15:13,000 You are welcome. 124 00:16:02,120 --> 00:16:03,600 May I see an identity card? 125 00:16:03,800 --> 00:16:04,800 Sure. 126 00:16:09,480 --> 00:16:11,240 How can I help you? 127 00:16:12,720 --> 00:16:16,080 I would like to withdraw 50'000, please. 128 00:16:17,200 --> 00:16:19,120 You mean fifty thousand Swiss francs? 129 00:16:19,400 --> 00:16:20,400 Yes. 130 00:16:21,960 --> 00:16:23,760 Are you buying a new car? 131 00:16:25,120 --> 00:16:26,160 Ms. Oberli? 132 00:16:26,640 --> 00:16:27,840 Who knows. 133 00:16:29,680 --> 00:16:33,680 Now, Ms. Oberli, if you request to withdraw more than 25'000... 134 00:16:34,920 --> 00:16:38,920 You need to sign a document for legal purposes. 135 00:16:41,840 --> 00:16:43,720 Sure, just go ahead. 136 00:16:46,400 --> 00:16:50,400 Additionally, I will need your transcode to access your account. 137 00:16:54,000 --> 00:16:56,160 I don't have that with me. 138 00:16:57,120 --> 00:16:59,360 Don't you have anything with you, where you could... 139 00:17:00,320 --> 00:17:01,480 Like an email? 140 00:17:01,800 --> 00:17:03,280 How should I bring that with me? 141 00:17:04,880 --> 00:17:04,920 Do you have a smart phone? 142 00:17:04,921 --> 00:17:06,480 Do you have a smart phone? 143 00:17:13,400 --> 00:17:15,760 I‘ll help you with a Wi-Fi. 144 00:17:21,720 --> 00:17:22,880 Have you found it? 145 00:17:23,080 --> 00:17:26,080 Then I‘m happy to tell you the 14 digits password. 146 00:17:28,000 --> 00:17:30,800 7, 2, 4, 3... 147 00:17:35,800 --> 00:17:39,000 5, 6, 3, 7... 148 00:17:43,160 --> 00:17:46,840 4, 4, 0, 4... 149 00:17:49,840 --> 00:17:51,680 7, 2. 150 00:17:55,800 --> 00:17:58,240 Are you connected? Great. 151 00:17:59,280 --> 00:18:03,000 Now, if you look into your emails and search for USBS... 152 00:18:04,600 --> 00:18:08,320 You should find the word transcode with a 9 digits number next to it. 153 00:18:10,800 --> 00:18:13,600 Right, there is a long number there. 154 00:18:14,880 --> 00:18:18,680 Not the IBAN number, I need the transcode. 155 00:18:19,400 --> 00:18:21,720 Please tell me the code. 156 00:18:24,040 --> 00:18:25,040 9... 157 00:18:25,840 --> 00:18:26,840 7... 158 00:18:28,320 --> 00:18:29,600 7... 159 00:18:30,400 --> 00:18:31,400 7... 160 00:18:32,240 --> 00:18:33,240 6... 161 00:18:36,960 --> 00:18:37,960 4... 162 00:18:38,840 --> 00:18:39,840 3... 163 00:18:42,440 --> 00:18:43,440 9... 164 00:18:44,800 --> 00:18:45,800 7. 165 00:18:48,640 --> 00:18:50,440 Thank you a lot. 166 00:18:53,680 --> 00:18:58,000 In order to complete the document I need some additional information. 167 00:18:59,000 --> 00:19:01,480 Is anyone else authorized to operate your account? 168 00:19:01,800 --> 00:19:02,960 It's just me. 169 00:19:06,000 --> 00:19:10,000 May I ask you about the reason why you need such a high amount of cash? 170 00:19:10,640 --> 00:19:12,960 I think that's none of your business. 171 00:19:13,680 --> 00:19:16,480 This is just standard procedure. 172 00:19:19,200 --> 00:19:21,760 Have you considered to... - It‘s for a family member. 173 00:19:22,360 --> 00:19:24,560 It's for your family? 174 00:19:25,080 --> 00:19:27,600 Have you considered the option to wire-transfer the money? 175 00:19:28,080 --> 00:19:30,560 No. That's why I am here. 176 00:19:34,280 --> 00:19:36,720 Do you and your family go on vacation together? 177 00:19:39,320 --> 00:19:42,360 You are a curious one, Mr... Vögeli. 178 00:19:43,640 --> 00:19:47,520 We just want to make sure, Ms. Oberli, that the information is accurate. 179 00:19:50,080 --> 00:19:52,800 In the end it‘s your security we are concerned about. 180 00:19:57,800 --> 00:19:59,680 It's for my granddaughter. 181 00:20:04,760 --> 00:20:06,360 She's a lucky one. 182 00:20:10,160 --> 00:20:12,240 One moment, please. 183 00:22:29,200 --> 00:22:30,880 Ms. Oberli? 184 00:22:32,160 --> 00:22:33,240 You must be Sarah. 185 00:22:33,560 --> 00:22:35,160 Exactly. The best friend. 186 00:22:35,760 --> 00:22:37,560 She has sent me here. 187 00:22:38,000 --> 00:22:39,560 Yes, she called me. 188 00:22:39,760 --> 00:22:40,760 That's it. 189 00:22:41,640 --> 00:22:44,000 Julia couldn't make it. 190 00:22:44,400 --> 00:22:45,720 What exactly happened to her? 191 00:22:45,960 --> 00:22:47,560 Just a small accident. 192 00:22:47,880 --> 00:22:49,560 Someone bumped into her car. 193 00:22:49,840 --> 00:22:52,560 Was she hurt? - She is doing fine, don't worry. 194 00:22:52,880 --> 00:22:55,280 She just couldn't make it, that's why she has sent me. 195 00:23:02,960 --> 00:23:06,080 So why don’t I try to call her. 196 00:23:06,560 --> 00:23:08,840 Yes, why not. 197 00:23:15,880 --> 00:23:17,800 Is this the correct number? 198 00:23:19,560 --> 00:23:21,680 Yes, that seems right. 199 00:24:07,200 --> 00:24:08,960 She doesn't pick up. 200 00:24:10,840 --> 00:24:13,520 I'm sure she will get back to you soon. 201 00:24:15,200 --> 00:24:17,880 Everything will be fine. I will tell her to call you. 202 00:24:19,400 --> 00:24:21,720 Tell her to call me immediately. 203 00:24:22,120 --> 00:24:23,800 Yes, I will. 204 00:24:25,560 --> 00:24:28,200 Don't worry. Everything is in order. 205 00:24:29,880 --> 00:24:32,280 Thank you, I wish you a nice day. - Goodbye, Sarah. 206 00:24:32,760 --> 00:24:35,240 Send her my love! - I will do that. 207 00:25:05,040 --> 00:25:07,720 Have you also heard about Dezentra? 208 00:25:08,800 --> 00:25:12,120 Dezentra, yes. They have quite low rates, right? 209 00:25:12,880 --> 00:25:14,360 That's what I heard, too. 210 00:25:14,720 --> 00:25:17,040 What are the price differences? 211 00:25:17,760 --> 00:25:19,680 Are they extreme? 212 00:25:22,280 --> 00:25:24,680 Or just peanuts? 213 00:25:26,560 --> 00:25:29,280 Or can you actually really save money? 214 00:25:29,880 --> 00:25:31,880 I don't know really. 215 00:25:34,640 --> 00:25:37,520 One can look into those offers for ever and ever. 216 00:25:38,320 --> 00:25:41,160 Every year there are new offers. 217 00:25:43,920 --> 00:25:46,800 One could change the insurance company every year. 218 00:25:48,680 --> 00:25:53,840 Once I did not cancel my contract per due date, and they made me pay for it. 219 00:26:00,240 --> 00:26:03,040 Oh well, all those health insurances. 220 00:26:04,120 --> 00:26:07,560 One should have more time to find good offers, but with our jobs... 221 00:26:08,360 --> 00:26:10,800 God knows, our work keeps us busy. 222 00:26:15,720 --> 00:26:18,600 You are right. - Please keep the exit free! 223 00:26:24,600 --> 00:26:26,680 What's in your bag? 224 00:26:27,640 --> 00:26:30,840 That's a Zalando package. It contains sneakers I‘m going to return. 225 00:26:31,520 --> 00:26:33,160 May I see the receipt? 226 00:26:34,120 --> 00:26:37,360 Yes, I have it in an email on my phone. 227 00:26:44,720 --> 00:26:46,280 Could you give me back my ID card? 228 00:26:47,120 --> 00:26:49,320 One thing at the time, Mr. Fischli. 229 00:26:58,080 --> 00:27:00,280 Why these security checks today? 230 00:27:00,920 --> 00:27:04,000 Bomb threat, by Email. Again at the main station. 231 00:27:07,760 --> 00:27:11,160 May I see your package please, Mr. Fischli? - Sure. 232 00:27:18,760 --> 00:27:20,000 Here it is. 233 00:27:21,960 --> 00:27:24,520 Shall I open it? - Yes please. 234 00:27:31,920 --> 00:27:33,320 Too small for you? 235 00:27:34,320 --> 00:27:38,040 No, no. They fit well. I just didn't like them too much. 236 00:27:39,920 --> 00:27:42,200 Maybe the next time they will. - I hope so. 237 00:27:43,520 --> 00:27:45,920 I put everything back inside, then? - Absolutely. 238 00:27:48,040 --> 00:27:52,600 Mr. Fischli, your ID card, your telephone. - Thank you. 239 00:27:53,280 --> 00:27:55,320 Have a nice day. - You too. 240 00:28:00,120 --> 00:28:04,600 It's great if you have a really low basic fee. I had a contract which was flat rate. 241 00:28:04,960 --> 00:28:07,680 But there were always some additional costs. 242 00:28:11,800 --> 00:28:14,760 One needs to make sure to be covered from all sides. 243 00:28:15,680 --> 00:28:19,600 You can't trust anyone anymore, not even the telecommunication companies. 244 00:28:24,160 --> 00:28:27,320 Hi there, security check. May I see your ID card. 245 00:28:39,920 --> 00:28:42,440 And Zurich is where you live now? - Yes. 246 00:28:43,720 --> 00:28:45,640 Let me check your bag, please. 247 00:28:54,040 --> 00:28:57,440 What's in the white envelope? - Some stuff for my tax documents. 248 00:28:58,200 --> 00:29:00,200 Just paper, right? 249 00:29:01,720 --> 00:29:05,560 I will scan you now. Please turn around. 250 00:29:07,600 --> 00:29:09,920 You may put the bag on the ground. 251 00:29:11,440 --> 00:29:13,720 Arms up, please. 252 00:29:24,520 --> 00:29:27,840 Thank you, have a nice evening. - You too. 253 00:31:08,920 --> 00:31:11,000 Did you take the navigation system? 254 00:31:11,600 --> 00:31:12,600 No. 255 00:31:13,640 --> 00:31:15,680 They‘ve all been taken, anyway. 256 00:31:16,080 --> 00:31:17,640 There aren't any left, as always. 257 00:31:19,000 --> 00:31:20,600 Let's just do it with your phone. 258 00:31:21,360 --> 00:31:24,440 Well, ok, but I tend to have internet problems. 259 00:31:25,680 --> 00:31:26,760 Internet problems? 260 00:31:27,080 --> 00:31:28,280 Right. Internet problems. 261 00:31:28,680 --> 00:31:30,280 What kind of internet problems? 262 00:31:30,560 --> 00:31:32,600 Just problems. Data volume. 263 00:31:33,720 --> 00:31:35,880 You have a crappy contract? 264 00:31:36,520 --> 00:31:39,800 Lenno. It's ok for me. It works for me. 265 00:31:43,280 --> 00:31:45,640 Don‘t you have unlimited internet? 266 00:31:46,520 --> 00:31:48,120 1.5 gigabytes. 267 00:31:55,200 --> 00:31:58,240 There is this new one which should offer you unlimited data... 268 00:31:59,320 --> 00:32:01,240 Their commercials are everywhere. 269 00:32:02,440 --> 00:32:05,640 I know which one you are talking about... Really good rates. 270 00:32:06,960 --> 00:32:08,600 Everywhere Switzerland. 271 00:32:09,720 --> 00:32:11,920 It's just 19.95. - Or even 9.95. 272 00:32:12,680 --> 00:32:14,760 9.95! How exciting. 273 00:32:15,680 --> 00:32:16,880 All included? 274 00:32:17,240 --> 00:32:18,520 Sure. Tutti quanti. 275 00:32:19,640 --> 00:32:21,200 And it works everyhwere? 276 00:32:21,720 --> 00:32:24,280 Sure. Well, everywhere in Switzerland. 277 00:32:27,880 --> 00:32:29,640 Morf speaking, Zurich City Police. 278 00:32:29,880 --> 00:32:31,600 Hey guys, can you hear me? 279 00:32:31,880 --> 00:32:33,640 Oh, Andy, it's you. 280 00:32:34,200 --> 00:32:38,280 A new case just came in. Another fraud. 50'000 francs damage. 281 00:32:38,600 --> 00:32:39,880 Can you take care of this? 282 00:32:41,680 --> 00:32:43,480 All right, the name of the claimant: 283 00:32:44,040 --> 00:32:46,280 Oberli, Elisabeth, born in 1932. 284 00:32:46,760 --> 00:32:48,760 She is still being treated right now though. 285 00:32:48,920 --> 00:32:51,360 You are already on the way towards ZQ7, am I right? 286 00:32:51,720 --> 00:32:52,760 Yes, that's it. 287 00:32:52,960 --> 00:32:54,440 I need you to turn around. 288 00:32:55,760 --> 00:32:58,680 I suggest that you pay a visit to the respective bank. 289 00:32:58,800 --> 00:33:01,680 Also, I recommend questioning the real granddaughter of the claimant. 290 00:33:01,880 --> 00:33:04,320 I'll send you the relevant coordinates immediately. 291 00:33:04,960 --> 00:33:06,920 Hang on a second. - Hello? 292 00:33:07,440 --> 00:33:08,760 The connection is bad? 293 00:33:09,200 --> 00:33:11,240 I can‘t hear you .. I‘ll send it to you. 294 00:33:11,800 --> 00:33:13,880 Right, yes. Thanks, bye. 295 00:33:23,320 --> 00:33:24,760 Which direction? 296 00:33:25,160 --> 00:33:27,920 Go straight. I still don't have internet. 297 00:33:28,560 --> 00:33:31,440 It says no network connection, but there is a 3G sign. 298 00:33:33,200 --> 00:33:35,600 But that offer... Everywhere Switzerland. 299 00:33:38,960 --> 00:33:41,880 That's a spectacular difference. 300 00:33:43,600 --> 00:33:47,720 That's like the half of any other offer. If it is really just 9.95. 301 00:33:49,200 --> 00:33:51,560 How much are you paying for yours? 39? 302 00:33:52,480 --> 00:33:55,240 Yes, ok, but I can call to all of Europe for free. 303 00:33:55,560 --> 00:33:56,800 All of Europe? 304 00:33:57,280 --> 00:33:58,680 Yes, for free! 305 00:33:59,920 --> 00:34:03,440 In my case it says Europe, asterisk... 306 00:34:05,640 --> 00:34:07,840 And then, zone 1. 307 00:34:10,240 --> 00:34:14,760 Zone 1 is like Germany, France, Italy. The normal countries. 308 00:34:18,160 --> 00:34:21,080 So for them, Europe is called zone 1. 309 00:34:21,760 --> 00:34:25,560 So somewhere like let's say, Serbia, is not part of it. 310 00:34:27,960 --> 00:34:30,800 Well, yes, but why would I make any calls to Serbia. 311 00:34:33,840 --> 00:34:36,120 Do you often call people abroad? 312 00:34:36,520 --> 00:34:37,840 No, not really. 313 00:34:38,240 --> 00:34:41,120 Where is your wife from? Is she... Swiss? 314 00:34:41,920 --> 00:34:44,440 She is Swiss now. We got married. 315 00:34:44,920 --> 00:34:47,440 How great. Beautiful! 316 00:35:15,560 --> 00:35:17,680 You must be Mr. Ailyev. 317 00:35:18,360 --> 00:35:23,080 Welcome to Heinrich Briner Private Banking Group. I will bring you to Ms. Tobler's office. 318 00:35:23,760 --> 00:35:25,600 Would you like to order anything to drink? 319 00:35:27,240 --> 00:35:28,920 Sparkling water. 320 00:35:34,320 --> 00:35:40,200 Mr. Sergei Ailyev, 10th of August, 1953 in Rybinsk... 321 00:35:41,760 --> 00:35:43,920 And the passport number... 322 00:35:44,240 --> 00:35:47,800 7, 6, 8, 1, 2... 323 00:35:48,080 --> 00:35:51,760 9, 9, 3, 8, 9. 324 00:35:56,680 --> 00:35:59,000 (Translating into Russian) 325 00:36:13,560 --> 00:36:17,400 And the amount of the seed capital, before interest and tax... 326 00:36:20,200 --> 00:36:24,720 110'000'000 Roubles, equal to 1'905'289 Swiss francs. 327 00:36:42,640 --> 00:36:44,240 This is your contract. 328 00:36:46,000 --> 00:36:48,600 Please sign here and here. 329 00:37:09,880 --> 00:37:13,680 Excuse me, I should install this outside. 330 00:37:15,120 --> 00:37:18,480 Right over there on the left, the code is Q773. 331 00:38:30,920 --> 00:38:35,200 As you probably know already, your grandmother has received a phone call... 332 00:38:36,520 --> 00:38:39,800 By a young woman, who pretended to be her granddaughter. 333 00:38:40,760 --> 00:38:42,800 Who pretended to be you. 334 00:38:44,320 --> 00:38:48,600 The woman said she was in desparate need of money due to an emergency. 335 00:38:50,480 --> 00:38:53,760 After that, your grandmother went to the bank... 336 00:38:54,160 --> 00:38:57,760 And whithdrew fifty thousand francs in cash. 337 00:39:00,600 --> 00:39:03,920 We now try to narrow down the field of likely offenders. 338 00:39:04,680 --> 00:39:09,360 And because she knew detailed information about you, she might be one of your Facebook friends. 339 00:39:10,920 --> 00:39:13,800 What are your privacy settings, on Facebook? 340 00:39:15,320 --> 00:39:17,520 I can't imagine though that anyone would... 341 00:39:18,200 --> 00:39:19,320 Excuse me. 342 00:39:23,880 --> 00:39:25,840 @gmx.net. 343 00:39:32,360 --> 00:39:35,320 Great, very good. Thank you. Bye. 344 00:39:41,840 --> 00:39:43,440 Sorry, what was the question? 345 00:39:43,960 --> 00:39:46,640 How often do you see your grandmother? 346 00:39:48,320 --> 00:39:51,640 In a normal way, I guess. Once or twice per year. 347 00:40:30,160 --> 00:40:31,840 Mr. Siegrist. 348 00:40:35,000 --> 00:40:39,200 Policy number, 8430, 7814. 349 00:40:42,600 --> 00:40:44,720 Born in 1929. 350 00:40:50,760 --> 00:40:52,760 Madopar, 250 milligrams. 351 00:40:55,560 --> 00:40:56,560 Efixor. 352 00:40:58,880 --> 00:40:59,920 100 milligrams. 353 00:41:00,720 --> 00:41:01,960 Cymbalta, 10 milligrams. 354 00:41:02,640 --> 00:41:04,760 Zythalopram, 100 milligrams. 355 00:41:05,440 --> 00:41:07,440 Deroxat, 250 milligrams. 356 00:41:08,360 --> 00:41:09,360 One unity each. 357 00:41:12,240 --> 00:41:13,240 Good. 358 00:41:19,320 --> 00:41:20,440 Ms. Rüegg. 359 00:41:24,880 --> 00:41:25,880 Rüegg... 360 00:41:27,360 --> 00:41:31,720 Policy number 1189, 3560. 361 00:41:35,600 --> 00:41:37,760 Born in 1938. 362 00:41:38,680 --> 00:41:41,080 How did she sleep last night? 363 00:41:42,520 --> 00:41:45,560 Not well at all. Ms. Demiri from the night watch said... 364 00:41:46,640 --> 00:41:50,160 That she was up all night. They had to force her to sleep. 365 00:41:55,720 --> 00:41:57,400 Did anyone visit her yesterday? 366 00:41:57,840 --> 00:41:59,040 No. No one. 367 00:41:59,840 --> 00:42:01,360 Does she have family? 368 00:42:02,680 --> 00:42:05,800 She has family. But they haven‘t shown up in a while now. 369 00:42:13,080 --> 00:42:14,160 Stilnox. 370 00:42:15,680 --> 00:42:16,680 Aurorix. 371 00:42:17,640 --> 00:42:19,880 Exelon, 250 milligrams. 372 00:42:23,760 --> 00:42:25,440 Haldol, thirty drops. 373 00:42:31,880 --> 00:42:33,840 Mr. Lazarovic. 374 00:42:38,280 --> 00:42:40,160 Let me turn the light back on. 375 00:42:50,760 --> 00:42:53,840 Who is sitting over there? - Where? 376 00:42:54,640 --> 00:42:57,120 Over there, on that chair. 377 00:42:58,960 --> 00:43:01,200 There isn‘t anyone there, Ms. Rüegg. 378 00:43:02,400 --> 00:43:05,640 Everything is fine. Focus on what you see here. 379 00:43:14,880 --> 00:43:15,880 House. 380 00:43:17,760 --> 00:43:19,320 A house? 381 00:43:41,160 --> 00:43:44,160 I would like to go home now. - I know. 382 00:43:46,880 --> 00:43:49,920 We will finish this together, Ms. Rüegg. 383 00:43:56,800 --> 00:43:59,400 Where were we? - There. 384 00:44:00,560 --> 00:44:02,400 What image is this? 385 00:44:06,280 --> 00:44:07,560 A balcony. 386 00:44:12,120 --> 00:44:13,320 This one you know. 387 00:44:29,960 --> 00:44:31,600 A family. 388 00:44:42,800 --> 00:44:44,840 It went well today, right? 389 00:44:45,960 --> 00:44:47,320 I want to go home. 390 00:44:48,120 --> 00:44:51,240 I will bring you to your room. Is that fine with you? 391 00:44:52,040 --> 00:44:53,720 Home? - Yes. 392 00:44:54,520 --> 00:44:57,600 I will get your rollator and bring you to your room. 393 00:45:02,320 --> 00:45:04,720 You did well today, Ms. Rüegg. 394 00:45:57,320 --> 00:45:59,360 Everyone listen up. 395 00:46:02,120 --> 00:46:05,160 We are starting a new campaign. 396 00:46:06,200 --> 00:46:08,840 We are offering a fixed line network. 397 00:46:09,760 --> 00:46:13,480 Advantage: No basic fee, very competitive per minute rate. 398 00:46:15,480 --> 00:46:19,440 Our target client is the elderly model, trustful people... 399 00:46:21,400 --> 00:46:23,880 The senior generation, so to speak. 400 00:46:25,360 --> 00:46:29,360 Never forget, you are selling with emotions. 401 00:46:30,040 --> 00:46:33,640 Make them feel that this minute on the phone is theirs. 402 00:46:41,720 --> 00:46:45,920 If you have an internet connection at home, you spend 25 francs without even using it. 403 00:46:47,880 --> 00:46:50,160 But if you change to our system... 404 00:46:51,960 --> 00:46:53,680 You don't have a computer! 405 00:46:55,000 --> 00:46:56,680 Do you have a smart phone? 406 00:47:00,200 --> 00:47:02,160 You don't have anything like that. 407 00:47:02,840 --> 00:47:04,680 It's about time to get one - 408 00:47:05,000 --> 00:47:06,000 Goodbye. 409 00:47:09,840 --> 00:47:11,320 No, that won‘t be neccessary. 410 00:47:14,120 --> 00:47:16,640 I guess you already have a health insurance? 411 00:47:17,800 --> 00:47:20,800 So I would like to inspire you with our offers. 412 00:47:21,400 --> 00:47:24,360 We offer the best rates in the region of Zurich. 413 00:47:28,280 --> 00:47:30,680 What about your client number? 414 00:47:32,240 --> 00:47:36,000 Ms. Kräntzlin? This is Giger from Everywhere Switzerland. 415 00:47:38,080 --> 00:47:41,440 Am I interrupting you, or do you have a moment for me? 416 00:47:45,280 --> 00:47:48,640 And what about your current account balance? 417 00:47:53,040 --> 00:47:55,760 May I ask some questions about your internet connection? 418 00:47:57,680 --> 00:48:00,360 I am 90 years old and don't have internet. 419 00:48:02,360 --> 00:48:04,720 Don't you need that anymore? 420 00:48:05,560 --> 00:48:09,080 I am calling you from the Dezentra health insurance. 421 00:48:12,600 --> 00:48:16,320 As a matter of fact, we have the best rates in the city of Zurich. 422 00:48:21,680 --> 00:48:25,800 That would be the question now: Did you often get sick these years? 423 00:48:32,360 --> 00:48:34,360 May I ask how old you are? 424 00:48:39,200 --> 00:48:41,120 78 years. All right. 425 00:48:44,680 --> 00:48:48,920 In that case I recommend that you stay with your present health insurance. 426 00:48:53,400 --> 00:48:55,320 340'000 francs. 427 00:49:05,000 --> 00:49:08,440 XC365, 7VZ... 428 00:49:09,800 --> 00:49:11,600 U890. 429 00:49:13,280 --> 00:49:17,160 QRP, 789, 64... 430 00:49:17,920 --> 00:49:19,280 NB, L4... 431 00:50:13,720 --> 00:50:17,720 Did Ms. Oberli show up by herself, or was there anyone with her? 432 00:50:18,680 --> 00:50:21,160 She was by herself. 433 00:50:22,040 --> 00:50:26,040 It‘s common for elderly clients to come to us to withdraw high amounts of cash. 434 00:50:27,640 --> 00:50:28,960 That's completely normal. 435 00:50:30,000 --> 00:50:32,281 In the case of Ms. Oberli, you think the culprit is Swiss? 436 00:50:32,880 --> 00:50:34,920 We are not allowed to tell you. 437 00:50:36,800 --> 00:50:41,360 But yes, generallly speaking, we assume that the majority of the perpetrators are Swiss citizens. 438 00:50:43,040 --> 00:50:45,400 That makes it quite difficult to find them. 439 00:50:45,920 --> 00:50:48,000 How big is your success rate? 440 00:50:53,400 --> 00:50:56,680 One needs to look at each case individually. 441 00:50:58,680 --> 00:51:00,520 It's fluctuating. 442 00:51:44,720 --> 00:51:46,920 Well, Ms. Türli... 443 00:51:48,320 --> 00:51:52,200 We reviewed your documents and and did the legal work. 444 00:51:52,760 --> 00:51:54,880 It all looks fine. 445 00:51:55,880 --> 00:52:00,040 Regarding your investment horizon and risk profile I have to inform you that... 446 00:52:02,560 --> 00:52:06,880 Unfortunately we can't make an exception concerning your minimum start amount. 447 00:52:08,000 --> 00:52:11,640 As an alternative we are able to offer you a securities custody account. 448 00:52:14,240 --> 00:52:18,200 It allows you to deposit your current amount with us. 449 00:52:18,400 --> 00:52:22,360 And as soon as you meet the required minimum we will open the requested account. 450 00:52:24,040 --> 00:52:27,600 I prepared the contract. Take your time to go over it. 451 00:52:29,320 --> 00:52:31,160 A copy for us. 452 00:52:33,960 --> 00:52:38,000 Here you can see your account opening amount of 822'000 Swiss francs. 453 00:52:41,720 --> 00:52:45,240 For your approval I need your signature on page four and six. 454 00:52:58,600 --> 00:52:59,760 Alright. 455 00:53:18,320 --> 00:53:20,720 You must be Mr. Deng and Ms. Li. 456 00:53:21,120 --> 00:53:25,640 Welcome to Heinrich Briner Private Banking Group. I will bring you to Ms. Tobler's office. 457 00:53:27,600 --> 00:53:29,440 Would you like to order anything to drink? 458 00:53:57,240 --> 00:53:58,680 Hey guys, it's me again. 459 00:54:00,480 --> 00:54:02,400 You must be on your way home, am I right? 460 00:54:02,880 --> 00:54:04,360 I have some more work for you. 461 00:54:04,600 --> 00:54:07,200 We have been passed the recording of a suspicious phone call. 462 00:54:07,640 --> 00:54:09,640 Another alleged fraud... 463 00:54:10,360 --> 00:54:13,520 The receiver of the call is called Frieda Rüegg, born in 1938... 464 00:54:14,760 --> 00:54:16,840 Resident in the Blaumeisli Hospital. 465 00:54:17,240 --> 00:54:18,520 Address is... 466 00:54:19,840 --> 00:54:21,800 Blaumeisliweg 26, Zurich. 467 00:54:22,680 --> 00:54:25,120 Blaumeisliweg 26. - That's it. 468 00:54:26,080 --> 00:54:29,200 You will receive the details of the doctor in charge shortly. 469 00:54:34,280 --> 00:54:38,920 But imagine if you would ignore a really bad disease, just to keep your insurance rates low... 470 00:54:42,880 --> 00:54:46,360 But you know, I never really get sick. So it pays off in my case. 471 00:54:47,200 --> 00:54:50,760 But otherwise this rate goes up. Incredibly fast. 472 00:54:51,560 --> 00:54:55,040 It doesn't really go up, because one also gets a reimbursement. 473 00:54:55,600 --> 00:54:57,440 Which one do you have? 474 00:54:58,120 --> 00:55:01,520 Aquilana. They also pay for my gym membership. Massages, everything. 475 00:55:01,920 --> 00:55:03,080 That's fantastic. 476 00:55:03,480 --> 00:55:06,800 There is this new one. Something like... Dezentra. 477 00:55:09,280 --> 00:55:11,520 But what about that address, Blaumeisliweg. 478 00:55:11,840 --> 00:55:14,520 Have you been able to fix your internet issues? 479 00:55:15,120 --> 00:55:18,120 I‘m actually still trying. I can see where we are... 480 00:55:18,560 --> 00:55:21,200 But somehow I can't enter the route. 481 00:55:34,720 --> 00:55:39,920 We would like to show you a recording we received from our data department. 482 00:55:40,480 --> 00:55:43,280 It‘s a matter concerning one of your patients. 483 00:55:52,520 --> 00:55:54,520 Rüegg? 484 00:55:55,720 --> 00:55:57,600 Hi granny, it's Tabea. 485 00:55:58,880 --> 00:55:59,880 Who? 486 00:56:00,160 --> 00:56:01,920 Tabea. Hi. 487 00:56:02,680 --> 00:56:04,040 Can you hear me? 488 00:56:04,840 --> 00:56:07,600 How nice to hear from you. - How are you doing? 489 00:56:08,600 --> 00:56:11,320 What should I say. Always about the same. 490 00:56:13,360 --> 00:56:16,320 I am calling you because I am not doing so well. 491 00:56:17,000 --> 00:56:20,880 As you know, I have lost my job. You‘ve heard about this, right? 492 00:56:23,280 --> 00:56:26,960 I was looking for a new job, and stayed with Markus, but he kicked me out. 493 00:56:34,760 --> 00:56:38,840 I just messed up everything. - It's going to be fine. 494 00:56:40,240 --> 00:56:43,800 The problem is, I really need some money now, to find a new apartment. 495 00:56:48,960 --> 00:56:53,000 And maybe I have a job interview in London so I‘ll have to travel there... 496 00:56:54,320 --> 00:56:57,080 And you know I can't ask mom. 497 00:56:59,560 --> 00:57:03,880 It would be around 30'000 francs. I will return it to you as soon as I can. 498 00:57:05,920 --> 00:57:09,400 Could you go to the bank today, maybe? 499 00:57:12,440 --> 00:57:13,560 Today? 500 00:57:15,320 --> 00:57:18,040 There is a bank just next to you, isn‘t there? 501 00:57:20,400 --> 00:57:23,880 You are the only one who can help me right now. 502 00:58:43,840 --> 00:58:47,280 Hello Ms. Rüegg. Zurich City Police. Morf, Binggeli. 503 00:58:49,840 --> 00:58:52,680 This is the money as discussed. 504 00:58:53,520 --> 00:58:55,960 Thanks for coming up to us immediately. 505 00:58:59,240 --> 00:59:03,760 Let‘s repeat the plan briefly. We are this dot here. 506 00:59:07,160 --> 00:59:10,440 You follow this way straight down the road. 507 00:59:12,480 --> 00:59:16,240 Just this way straight? - Exactly. And we will stay close to you. 508 00:59:17,400 --> 00:59:20,760 And nothing is going to happen? - Don't worry. You are absolutely safe. 509 00:59:22,560 --> 00:59:25,880 Goodbye. - See you later, Ms. Rüegg. 510 00:59:35,480 --> 00:59:36,960 Let's go. 511 01:00:36,160 --> 01:00:37,600 Ms. Rüegg? 512 01:00:38,920 --> 01:00:40,960 Hello, my name is Sarah. 513 01:00:41,240 --> 01:00:44,160 I am a good friend of your granddaughter, Tabea. 514 01:00:44,280 --> 01:00:45,840 Hello Sarah. 515 01:00:46,240 --> 01:00:49,360 As you know she could not come here because of a business meeting in London. 516 01:00:49,440 --> 01:00:51,000 That is why she has sent me. 517 01:00:51,080 --> 01:00:52,400 How is she doing? 518 01:00:52,720 --> 01:00:55,560 She is fine, except for some troubles with her job. 519 01:00:57,640 --> 01:01:00,680 Where is she now? - On her way to London. 520 01:01:02,520 --> 01:01:03,960 Do you know her well? 521 01:01:04,280 --> 01:01:05,760 We‘re very close friends. 522 01:01:07,960 --> 01:01:12,520 She told me that you would give me the money so I can transfer it to her via e-banking. 523 01:01:16,400 --> 01:01:18,520 And how will you give the money to her? 524 01:01:18,920 --> 01:01:21,400 As I said, I will transfer it via e-banking. 525 01:01:23,000 --> 01:01:24,960 You don't need to worry. 526 01:01:26,120 --> 01:01:29,240 She will get in contact with you, as soon as she has the money. 527 01:01:39,640 --> 01:01:41,080 Thank you so much. 528 01:01:43,800 --> 01:01:44,800 Goodbye, Sarah. 529 01:01:45,280 --> 01:01:47,520 I wish you a nice day. Goodbye. 530 01:02:37,720 --> 01:02:41,280 Hello, Zurich city police. Binggeli, Morf. 531 01:02:42,160 --> 01:02:44,440 May we see your ID card? - Sure. 532 01:02:53,840 --> 01:02:55,400 Thank you very much. 533 01:02:57,960 --> 01:03:00,840 You are Ms. Alice Türli? - Yes. 534 01:03:08,560 --> 01:03:12,240 10th of November, 1992. - Very good. 535 01:03:21,400 --> 01:03:25,040 Born in Gmürlos, cantone of Uri. 536 01:03:28,880 --> 01:03:30,560 CHE... 537 01:03:32,440 --> 01:03:34,440 548... 538 01:03:37,360 --> 01:03:39,320 944... 539 01:03:40,800 --> 01:03:42,480 76. 540 01:03:45,800 --> 01:03:48,840 Have you found her? - Yes. 541 01:03:51,640 --> 01:03:52,760 Thank you. 542 01:03:53,280 --> 01:03:57,480 Now we would like to have a look at the white envelope you are carrying with you. 543 01:04:14,720 --> 01:04:18,360 Ten... that's right... twenty... twenty five... 544 01:04:20,320 --> 01:04:23,520 Thirty thousand Swiss francs! Correct. Very well. 545 01:04:25,120 --> 01:04:27,760 Ms. Türli, may I ask you to come with us? 546 01:05:31,880 --> 01:05:33,360 UX, 89... 547 01:05:36,840 --> 01:05:38,480 ZN, 16... 548 01:05:42,840 --> 01:05:44,240 27, IP... 549 01:05:47,920 --> 01:05:49,400 63, 19. 550 01:05:53,440 --> 01:05:55,680 It works, thanks. 551 01:06:05,720 --> 01:06:08,440 Crazy, that reminds me now of that movie. 552 01:06:10,040 --> 01:06:11,560 What was its title again? 553 01:06:15,480 --> 01:06:18,920 There is this scene in which the terrorist gives a password to another guy. 554 01:06:21,040 --> 01:06:25,040 The terrorist is dressed as a banker and tells the password to a real banker. 555 01:06:30,640 --> 01:06:34,640 That then activates the bomb and the entire bank blows up. 556 01:06:38,200 --> 01:06:42,200 Meanwhile, the CEO of the bank runs amok. 557 01:06:44,400 --> 01:06:47,240 This all happens unrelated to the terror attack. 558 01:06:49,400 --> 01:06:52,160 Countless money transfers are taking place in that bank. 559 01:06:52,760 --> 01:06:54,960 It's a big one, like the European Central Bank. 560 01:06:55,640 --> 01:07:00,080 When it explodes, all the banknotes and stocks, all these papers whirling in the air! 561 01:07:03,120 --> 01:07:05,640 It's all crazy, and in slow motion. 562 01:07:07,240 --> 01:07:09,000 And the music... 563 01:07:10,480 --> 01:07:12,320 What was the music like? 564 01:07:16,520 --> 01:07:20,560 It wasn't this classical film music, rather something minimal. 565 01:07:21,600 --> 01:07:24,160 And then it was just like fireworks. 566 01:07:28,240 --> 01:07:30,880 You don't know which film I'm talking about, right?